Faq
Tuscany Resort Vacation FAQ
Are you curious or do you have any doubts about our resort by the sea of Tuscany?
Read all the answers to the frequently asked questions and get ready for your stay in Donoratico.
How can I make a reservation at Canado Club Family Village?
You have 3 ways to do it:
- by clicking on the button "Check Availability";
- by sending us an email at info@canadoclub.it;
- by phoning us or writing a WhatsApp text on +39 0565 7721.
How can I confirm a reservation?
The method of confirming a reservation depends on the chosen type of cancellation policy.
FREE CANCELLATION: no deposit is to be sent immediately and the reservation can be canceled free of charge within 48 hours before arrival. After this deadline, you will be asked to send us a deposit equal to 30% of the total amount, which will be lost in case of subsequent cancellation.
30% DEPOSIT: the price of the stay is lower but the immediate payment of a deposit equal to 30% of the total amount of the reservation is required. In case of cancellation, the deposit is lost.
100% DEPOSIT: the price is even lower, but the total balance is required at the time of booking; however, in the event of cancellation up to 30 days before arrival, the amount paid is returned in the form of a voucher of the same amount to be used within the following year. In case of cancellation after 30 days before the expected arrival, the total amount paid is lost.
FREE CANCELLATION: no deposit is to be sent immediately and the reservation can be canceled free of charge within 48 hours before arrival. After this deadline, you will be asked to send us a deposit equal to 30% of the total amount, which will be lost in case of subsequent cancellation.
30% DEPOSIT: the price of the stay is lower but the immediate payment of a deposit equal to 30% of the total amount of the reservation is required. In case of cancellation, the deposit is lost.
100% DEPOSIT: the price is even lower, but the total balance is required at the time of booking; however, in the event of cancellation up to 30 days before arrival, the amount paid is returned in the form of a voucher of the same amount to be used within the following year. In case of cancellation after 30 days before the expected arrival, the total amount paid is lost.
How can I cancel a reservation?
Cancellations must be made by written notice. The penalty applied will be as provided for by the Cancellation Policy indicated in the reservation.
How far is the beach?
Canado Club is directly by the beach.
Do the rooms have a balcony?
Yes, all the rooms on the first and second floor have a balcony.
The rooms on the ground floor have a patio in front of the entrance.
The Basic rooms have no patio or balcony.
The rooms on the ground floor have a patio in front of the entrance.
The Basic rooms have no patio or balcony.
Do you have a parking lot?
Of course, we do.
We have a large free parking lot, covered and CCTV monitored (unsupervised), reserved exclusively for our customers.
We have a large free parking lot, covered and CCTV monitored (unsupervised), reserved exclusively for our customers.
What are check-in and check-out times?
By check-in, we mean the time you arrive at the resort. You are allowed to arrive starting from 10:00 am, complete the registration procedures and then enjoy the day.
The key to your accommodation unit will be handed over starting from 4:00 pm. What does “starting from” mean? We will do our best to provide you with your accommodation starting from 4:00 pm; however, the timetable is subject to variations. Don’t worry, though: your children can immediately join the entertainment activities and you can relax on the beach or in the pool and all of you can take advantage of our catering outlets.
Let’s recap together.
Check-in (i.e., registration procedures and arrival at the resort): starting from 10:00 am.
Key handover: starting from 4:00 pm.
Check-out: by 10:00 am.
The Reception Desk is open 24h. You can even arrive in the evening; you are only required to notify us if you plan to arrive after 10:00 pm.
The key to your accommodation unit will be handed over starting from 4:00 pm. What does “starting from” mean? We will do our best to provide you with your accommodation starting from 4:00 pm; however, the timetable is subject to variations. Don’t worry, though: your children can immediately join the entertainment activities and you can relax on the beach or in the pool and all of you can take advantage of our catering outlets.
Let’s recap together.
Check-in (i.e., registration procedures and arrival at the resort): starting from 10:00 am.
Key handover: starting from 4:00 pm.
Check-out: by 10:00 am.
The Reception Desk is open 24h. You can even arrive in the evening; you are only required to notify us if you plan to arrive after 10:00 pm.
From what time is the beach service available?
Please note that the beach service is for a fee. If you have reserved it, remember that your umbrella is available from 10:00 am on the day of arrival until 7:00 pm on the day before departure. On the morning of departure, the beach service is not included. Guests wishing to use the beach also on the day of departure can purchase the service on site, subject to availability.
What should I do on my arrival?
Upon your arrival, you will leave your car in the reserved parking space and reach the Resort in our shuttle bus to check in at the reception desk.
What methods of payment are accepted?
We accept debit card, VISA, Mastercard, American Express, Union Pay, check or cash in the terms provided for by the law.
What documents are required for checking in?
Each member of your family is required to produce an identity card. For the little ones, a health insurance card is enough.
How can I speed up the check-in procedure?
To speed up the check-in procedure, you can provide us with identity documents in advance as follows:
- By clicking on the link at the end of the online reservation procedure on our website.
- By clicking on the link we have sent by email upon confirmation of the telephone reservation.
- By emailing us the pre-filled form you have received upon confirming your reservation.
- By sending a photo of the required documents by WhatsApp on +39 0565 7721.
What services are available at the resort?
The services offered at the Resort are as follows:
- Bar
- Restaurants
- Pizzeria
- Convenience store
- Private CCTV-monitored parking lot (unsupervised)
- 24h shuttle bus service
- 24h reception desk
- Digital concierge (through our app “Canado Club”)
- Free rental of nautical equipment
- Fitness and Wellness activities
- Nursery
- Laundromat
- Children’s playground
- Multipurpose sports field
- Entertainment
Where is lunch served with the full board stay option?
Lunch is served at the restaurant Marea.
Where is dinner served with the half or full board stay option?
Dinner is served at the restaurant Marea.
Is it required to book restaurants?
Booking is essential to guarantee a place in the restaurants, but it is not mandatory. Half board or full board stay options give you the certainty of having your table at the time you prefer.
Is there a menu for people with celiac disease?
All our restaurants offer gluten-free alternatives.
Is there a menu for newborn babies?
Of course, our chefs are always ready to prepare any type of baby food with the freshest and most genuine products. We also offer a choice of baby food in the restaurant.
Do you have cots?
Yes, you will have camping beds, bed rails and highchairs at your disposal.
Do the rooms have a TV set with international channels (satellite TV)?
Yes, all the rooms have satellite TVs. However, reception of the international channel signal is not guaranteed.
Is there a direct phone line in the rooms?
Yes, all the rooms have a direct phone line.
Do you have a Wi-Fi network?
Free Wi-Fi is guaranteed in the communal areas of the entire Resort. In the rooms or apartments, Wi-Fi is not guaranteed.
Are the rooms air-conditioned?
Yes, all the rooms have air conditioning, which is included in the price.
Are there any non-smoking rooms?
All our rooms are non-smoking.
Quali sono le lingue parlate alla reception?
Italian, English, German, French and Russian.
What are the main places of interest near the hotel?
Castagneto Carducci (11 km), Bolgheri (16 km), Elba Island (48 km), Volterra (60 km), Pisa (75 Km.), Siena (120 Km.), Florence (140 km), Cavallino Matto Park (7 km), Acqua Village (24 km), Gallorose Park (19 km), Livorno Aquarium (57 km).
Where and how far is the central railway station?
Castagneto Carducci-Donoratico railway station is 3 km away.
What is the nearest airport?
Pisa airport is about 75 km away.
Do you have a shuttle bus service to and from the airport?
We do not have a shuttle bus service, but we can reserve a taxi to and from the airport for you.
Is a laundry service available?
In the resort we have a laundry room, open 24 hours a day, with coin-operated washing machines and dryers.
Is there a swimming pool?
Yes, the Resort has two swimming pools.
Are pets allowed?
No, no type of pet is allowed inside the Resort. However, squirrels and hares running around freely every now and then will keep you company.
Inside the resort, is there a strong GSM signal?
GSM signal reception is not guaranteed. We are lucky enough to find ourselves immersed in nature and the countless trees work as natural barriers to the diffusion of the signal. In some areas of the resort (for example, on the beach), the GSM signal is stronger.
In any case, you can always stay connected with your loved ones via Whatsapp: Wi-Fi is very powerful, and it is guaranteed in all the common areas of the resort. Furthermore, you can always ask Reception to switch calls to the landline in your room.
In any case, you can always stay connected with your loved ones via Whatsapp: Wi-Fi is very powerful, and it is guaranteed in all the common areas of the resort. Furthermore, you can always ask Reception to switch calls to the landline in your room.