Canado Club

FAQ

Answers to often-asked questions:

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WHAT IS THE VARIABLE RATE?

The rate is variable because it changes with the occupancy of the Village: the more accommodation we have available, the better the rate we can offer. For this reason we recommend booking as far in advance as possible when we still have available rooms. It's just like booking a flight, but even better. At Canado you can be sure that the rate at the time of booking won't go down later: it can only increase.

HOW DO I MAKE A RESERVATION AT CANADO CLUB FAMILY VILLAGE?

You can book in three ways:

  • by clicking on the "Check Availability" button at the top right of our website;
  • by sending an email to info@canadoclub.it;
  • by calling us at +39 0565 7721

HOW CAN I CONFIRM MY RESERVATION?

When you book the standard rate, we'll ask you for the small deposit of 30%, to be paid by bank transfer or credit card. If you book the NON REFUNDABLE RATE the deposit will be the 100% of the total amount of the reservation.

HOW CAN I CANCEL MY RESERVATION?

Cancelations must be made by email or fax. In case of cancelation will be applied the Cancelation Policy as shown on the reservation form.

HOW FAR IS THE BEACH?

Canado Club is right on the beach.

DO THE ROOMS HAVE BALCONIES?

Yes, all the rooms on first and second floors have balconies. Rooms on the ground floor have a patio in front of the entrance.

DO YOU HAVE PARKING?

Certainly. We have a large parking lot at no charge, covered and monitored by security cameras, for the exclusive use of our guests.

WHAT TIME IS CHECK-IN AND CHECK-OUT?

Check-in: 4:00 p.m. Check-out: 10:00 a.m. Reception is open 24 hours a day, so it's not a problem if you'll be arriving late in the evening: just let us know ahead of time.

CAN I INDICATE A PREFERENCE FOR THE LOCATION OF THE ROOM?

Of course. When you book, you can let us know your preferences, and we'll do whatever we can to meet your requests.

WHAT DO I HAVE TO DO UPON ARRIVAL?

When you arrive, you can immediately leave your car in the reserved parking lot and reach the village by shuttle bus to check in at Reception.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We take Bancomat, Visa, MasterCard, Ec-Card, checks and cash for amounts below € 2,999.00.

WHAT DOCUMENTS DO I NEED TO CHECK IN?

You'll need to show a document for each family member: ID card, passport, driver's license or health card for minors.

HOW CAN I SPEED UP THE CHECK-IN PROCESS?

To make check-in faster, you can send us a copy of your ID ahead of time in one of three ways:

  • by following the link at the end of the online booking process on our website;
  • by clicking on the link that we'll send you by email as confirmation of a reservation made by phone;
  • by sending us–either by email or fax–the filled out form that you'll receive upon confirmation of your reservation.

WHAT FACILITIES DO YOU HAVE IN THE VILLAGE?

The facilities at your disposal are:

  • Bar/Café
  • Four restaurants
  • Automatic Teller Machine
  • Market with food items, newspapers and beach items.

WHERE IS BREAKFAST SERVED?

Buffet-style breakfast is served at the Restaurants from 7:30 a.m. to 10:00 a.m.

WHERE IS LUNCH SERVED?

Buffet-style lunch is served at "Gorgona" Restaurant from 12:30 p.m. to 2:00 p.m. The price for lunch is € 22.00 per person including water and wine (children 2-11 years old have a 50% discount, while infants under 2 years of age eat for free). It is also possible to have lunch poolside from the Self Service restaurant from 12:30 p.m. to 2:00 p.m.

WHERE IS DINNER SERVED?

Table-service dinner is served at "Gorgona" Restaurant from 7:30 p.m. to 10:00 p.m. The price for dinner is € 27.00 per person including water and wine (children 2-11 years old have a 50% discount, while infants under 2 years of age eat for free). You can also have dinner at "A Tutta Randa" Pizzeria, which has only "giropizza" service, from 7:15 p.m. to 10:00 p.m.

WHAT ARE THE MEAL PLANS?

If you book a "residence" plan and you wish to make continuous use of our restaurants, you can purchase two types of affordable meal plans:

  • Lunch Plan: the lunch plan must be purchased for every family member at the price of € 22.00 per person per day for adults (€ 11.00 for children 2-11, free for infants under 2 years of age).
  • Dinner Plan: the dinner plan must be purchased for every family member at the price of € 27.00 per person per day for adults (€ 13.50 for children 2-11, free for infants under 2 years of age).

DO I HAVE TO MAKE RESERVATIONS AT THE RESTAURANTS?

Yes, all restaurants (expept for Self-Service) must be booked in the morning at Reception.

IS THERE A GLUTEN-FREE MENU?

Yes, of course. In each of our restaurants.

IS THERE A MENU FOR NEWBORNS?

Certainly. Our chefs are happy to prepare any type of pureed food with fresh and genuine products.

HOW MANY FLOORS DO THE BUILDINGS HAVE, AND IS THERE AN ELEVATOR?

The buildings of our Village have a maximum of two floors above the ground floor and do not have elevators. Only the restaurant has an elevator.

DO YOU HAVE CRIBS?

Yes, we have cribs, cot sides and high chairs.

DO THE ROOMS HAVE TV WITH INTERNATIONAL CHANNELS (SATELLITE TV)?

Yes, all rooms are equipped with televisions with international channels.

IS THERE A DIRECT TELEPHONE LINE IN THE ROOMS?

Yes, all rooms have a direct telephone line.

IS THERE AN INTERNET CONNECTION IN THE ROOMS?

Unfortunately, no. But it's possible to connect to the Internet free of charge in the common areas throughout the village.

IS THERE AN INTERNET POINT ON THE PREMISES?

Yes, there's an Internet Point in Reception?

DO THE ROOMS HAVE AIR CONDITIONING?

Yes, all rooms have air conditioning, included in the rates.

DO YOU HAVE NON-SMOKING ROOMS?

Yes, all our rooms are for non-smokers.

WHAT LANGUAGES ARE SPOKEN IN RECEPTION?

Italian, English, German and French.

WHAT MAIN PLACES OF INTEREST ARE NEAR THE HOTEL?

Castagneto Carducci (11 km), Bolgheri (16 km), Island of Elba (48 km), Volterra (60 km), Pisa (75 km), Siena (120 km) and Florence (140 km).

WHERE IS THE CENTRAL TRAIN STATION, AND HOW FAR IS IT?

The Castagneto Carducci-Donoratico station is 3 km away.

WHERE IS THE NEAREST AIRPORT?

The Pisa Airport is about 75 km from us.

DO YOU HAVE SHUTTLE SERVICE FROM AND TO THE AIRPORT?

We don't have our own shuttle service, but we can book a taxi for you from and to the airport.

IS THERE A LAUNDRY?

Yes, we have a 24-hour laundry room in the Village with coin-operated washing machines and dryers.

IS THERE A SWIMMING POOL, AND WHEN IS IT OPEN?

Yes, the swimming pool is open from 9:00 a.m. to 7:00 p.m.

ARE PETS ALLOWED?

No, no kind of pet is allowed in the Village. The Coast Guard also prohibits pets on the beach.

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